Incident Management Officer with Finnish

Responsibilities: 

• Managing the technical incidents that come through a ticket system and assigning them to the engineers destined to solve a certain type of incident.
• Monitoring the progress (identification of the reasons for not resolving the tickets).
• Involvement in the weekly and monthly calls with the engineers to resolve the most common tickets. 

Administrative Information:

• Way of working: Fully remote way.
• Standard schedule: 09-18.
• Language level: English B2, Finnish B2/C1.
• Previous experience in BPO is a plus.
• Mandatory studies: High school degree/ bachelor's degree.