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Incident Management Officer with Finnish

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

High school degree or bachelor's degree, English B2 and Finnish B2/C1, Previous experience in BPO is a plus.

Key responsabilities:

  • Manage technical incidents via ticket system
  • Assign incidents to engineers for resolution
  • Monitor ticket progress and resolutions
  • Participate in calls for common ticket issues
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Sales Consulting
51 - 200 Employees
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Job description

Responsibilities: 

• Managing the technical incidents that come through a ticket system and assigning them to the engineers destined to solve a certain type of incident.
• Monitoring the progress (identification of the reasons for not resolving the tickets).
• Involvement in the weekly and monthly calls with the engineers to resolve the most common tickets. 

Administrative Information:

• Way of working: Fully remote way.
• Standard schedule: 09-18.
• Language level: English B2, Finnish B2/C1.
• Previous experience in BPO is a plus.
• Mandatory studies: High school degree/ bachelor's degree.

Required profile

Experience

Spoken language(s):
EnglishEnglishFinnish
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills

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