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Incident Management Officer with Finnish

Remote:

Full Remote

Contract:

Full time

Work from:

Romania

Offer summary

Qualifications:

High school degree or bachelor's degree, English B2 and Finnish B2/C1, Previous experience in BPO is a plus.

Key responsabilities:

Manage technical incidents via ticket system
Assign incidents to engineers for resolution
Monitor ticket progress and resolutions
Participate in calls for common ticket issues

Sales Consulting

51 - 200 Employees

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Job description

Responsibilities:

• Managing the technical incidents that come through a ticket system and assigning them to the engineers destined to solve a certain type of incident.
• Monitoring the progress (identification of the reasons for not resolving the tickets).
• Involvement in the weekly and monthly calls with the engineers to resolve the most common tickets.

Administrative Information:

• Way of working: Fully remote way.
• Standard schedule: 09-18.
• Language level: English B2, Finnish B2/C1.
• Previous experience in BPO is a plus.
• Mandatory studies: High school degree/ bachelor's degree.