VIP Account Manager (with Ukrainian)

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics

- Communicate closely with VIP-clients, through various communication channels: Viber, Telegram, WhatsApp, incoming calls, online chats, and e-mail;
- Analyze customer complaints and suggestions, monitoring of their actions, search for opportunities to improve customer experience;
- Analyze customer account and create an activation plan for each individual customer;
- Performs daily analysis of client activity and its reactivation;
- Work with significant winnings/losses of VIP and pre-VIP clients;
- Work on increasing the amount of deposits/turnovers of VIP clients;
- Deal with unsuccessful deposits/withdrawals;
-Work on group and individual performance indicators.

- Ability to work at night shift;
- Experienced in customer service/sales from 1 year;
- Fluent in Ukrainian;
- English at least Intermediate;
- PC skills (Word, Excel and other programs);
- Knowledge of the process of successful cooperation with clients, experience patiently and actively listening to the client;
- Sociability and independence, attention to detail, organization and multitasking.

 What We Offer:

• A role with impact, leading recruitment in a growing international company.

• Opportunities for professional growth and development.

• A supportive and collaborative work environment.

• Competitive salary and benefits package.