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Implementation Specialist (SaaS Healthcare)

unlimited holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree, 2+ years software implementation experience, Experience in a healthcare setting is a PLUS.

Key responsabilities:

  • Manage customer implementation projects from Kick-Off to Go-Live
  • Create project documentation and status reports
  • Collaborate with customers to define requirements
  • Train customers on software best practices
  • Maintain relationships as primary customer contact
Dossier - Digital competency management logo
Dossier - Digital competency management SME https://www.dossier.com/
11 - 50 Employees
About Dossier - Digital competency management
Dossier is a cloud-based, healthcare competency management software that makes implementing, tracking, and monitoring thousands of competencies across healthcare departments and systems effortless.One dashboard provides visibility into countless learning systems, while flexible, real-time reports provide details users need when they need it. Customizable, reports can be run by individuals, departments, facilities, or the full enterprise. With Dossier, competency plans can be built in minutes. Plans can be revised and pushed to appropriate staff with a few clicks. Plus, in-system notifications allow for reminders to be sent to those falling behind.Managing learning and competencies has never been easier. More than 500,000 healthcare workers worldwide have put an end to the great paper chase and are now One Step Ahead with Dossier.
See more Dossier - Digital competency management offers

Job description

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.

We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.

Requirements

Job Responsibilities

  • Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
  • Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
  • Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
  • Train customers on the use of the software, including best practices and workflow optimization
  • Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
  • Coordinate collaboratively with internal teams to meet project milestones
  • Ensure a smooth transition from implementation to Customer Success

Qualifications

  • Bachelor's degree
  • 2+ years software implementation experience
  • Experience in a healthcare setting definitely a PLUS 

Skills

  • Project Management
  • Critical thinking and problem-solving
  • Strong time management and organization
  • Excellent verbal and written communication
  • Empathy
  • Customer Service mindset and focus
  • Curiosity and self-motivation
  • Confidence and resilience

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hospital ExperienceOrganizational StructureProject ManagementOnline Communication

Other Skills

  • Resilience
  • Problem Solving
  • Non-Verbal Communication
  • Self-Confidence
  • Self-Motivation
  • Critical Thinking
  • Curiosity
  • Customer Service
  • Empathy
  • Time Management
Are you interested?

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