Manager, Agency Accounts Receivable

Job Family:

Finance, Accounting & Corporate 

Job Title:

Manager - Accounts Receivable, Agency Accounting    

Location:

Richmond, VA; This position will follow a hybrid work-from-home/office model with at least 3 days per week in office.

Role Summary:

Responsible for management of all accounts receivable functions relating to global parent company’s agency activity; plans and organizes the operations and activities of the accounts receivable department; manages employees, monitors activities, and satisfies reporting requirements; manages performance of offshore accounts receivable team to ensure accurate and timely completion of company accounts receivable functions.

Additional Responsibilities:

• Responsible for development and documentation of policies and procedures for credit, collection, and cash application and ensuring compliance by the agency accounting staff. 

• Manages the collections of customer receivables and develops strategies for measuring and improving collection performance.

• Creates and implements changes to work assignments, methods, or procedures to meet operational needs, improve accuracy and efficiency of the accounts receivables process.

• Analyzes, resolves and answers complex or difficult accounts receivable problems presented by accounting staff, and both internal and external customers. 

• Evaluates accounts receivable system setups and recommends adjustments, training, and process improvements as needed. 

• Oversees the cashiering team and monitors to ensure funds are applied accurately and timely.

• Monitors and reports on staff performance and key metrics

• Acts as a liaison between the offshore team and onshore staff to resolve customer disputes, cash application and collection issues.

• Prepares reports for upper management and other department managers on agency receivables. 

• Works closely with sales/marketing to establish and maintain accurate customer information and credit controls.

• Special projects and reports as requested by senior management.

Core Required Skills and Competencies:

• Strong orientation toward managing staff to achieve at high levels. 

• Responsive, dependable with excellent follow-through

• High level of both verbal and written communication skills

• Must be able to multi-task and effectively prioritize and manage different priorities.

• Highly motivated with the ability to work independently and as a team member.

• Ability to collaborate and work effectively with all levels of the organization.

• Strong analytical ability, acts objectively, and plans for long-term implications.

• Ability to drive and influence change.

• Positive, enthusiastic, energetic, and self-motivated

Function Specific Required Skills and Competencies:

• Experience managing professional staff in credit granting, billing, collections, and cashiering functions in a high-volume environment.

• Ability to review and analyze customer financial statements, credit reporting agency data, bank information, and trade references to determine customer credit risk.

• Knowledge of principles, practices, regulations, and procedures as they relate to accounts receivable.

• Accurate, detail-oriented financial analysis skills

• Advanced user of Microsoft Excel-

• Direct and effective communicator with external customers and internal commercial teams

• General knowledge of container industry receivables is preferred.

• Effective planning and project management skills

• Experience working with analytical software products is desirable.

• Direct and effective communicator with external customers and internal commercial teams

• Google Suite proficiency is desirable

Required Minimum Years Experience:

3+ management and 5+ function specific, industry-experience is preferred

Required Minimum Education:

Bachelor’s Degree Preferred