Offer summary

Qualifications:

Fluent in German (spoken and written), Proficient in English (spoken and written), Prior experience in technical support is a plus, Excellent problem-solving skills, Ability to work effectively remotely.

Key responsabilities:

Provide high-level technical support remotely

Troubleshoot and resolve issues via multiple channels

Deliver effective solutions to enhance user experience

Document interactions to improve services

Engage in ongoing training for skill development

Job description

Are you a German speaker with a keen interest in technology? Patrique Mercier Recruitment PT is excited to offer a German Speaking Technical Support Agent position that allows you to work remotely while living in beautiful Greece, complete with a relocation package! This is a unique opportunity to elevate your career while enjoying Greece’s stunning scenery and rich culture.

As a German Speaking Technical Support Agent, you will be the first line of support for our clients who need technical assistance. Your role will involve diagnosing and resolving various technical issues, guiding users through solutions, and ensuring a seamless customer experience. If you are passionate about technology and enjoy helping people overcome challenges, this role is ideal for you. Join our dynamic team and benefit from comprehensive relocation support as you embark on this exciting professional journey!

Responsibilities

Provide high-level technical support to German-speaking clients remotely.
Troubleshoot and resolve technical issues through phone, email, and chat communications.
Deliver clear and effective solutions to enhance the user experience.
Maintain an extensive understanding of products and services to assist clients accurately.
Document customer interactions and feedback to help improve processes and service quality.
Collaborate with team members to ensure high levels of customer satisfaction.
Engage in ongoing training and skill development to enhance technical expertise.

Requirements

Fluent in German (both spoken and written) with strong communication skills.
Proficient in English, both spoken and written.
Prior experience in a technical support role is a plus.
Excellent problem-solving skills with the ability to manage complex technical issues.
Ability to work effectively in a remote environment.
A proactive attitude and a genuine desire to assist customers with technical challenges.
Willingness to relocate to Greece and seize the opportunity for cultural enrichment.

Benefits