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US Customer Success Manager (CSM)

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
New York (USA), United States

Offer summary

Qualifications:

Solid customer facing experience, Experience in managing key accounts, Some experience in pre-sales or technical consulting, Good basic technical knowledge, CRM experience (Hubspot, Salesforce).

Key responsabilities:

  • Onboard customers and monitor usage
  • Lead communication and technical support for key accounts
  • Act as main POC for strategic accounts
  • Run Quarterly Business Reviews to build relationships
  • Support sales team with technical customer understanding
Meero logo
Meero Online Marketplace and E-commerce Unicorn https://www.meero.com/
501 - 1000 Employees
HQ: Paris
About Meero
L'aventure Meero a débuté en 2016, avec l'envie de simplifier le travail des photographes et de leur permettre de concentrer leur énergie et leur temps pour leur passion : la prise de vue. Thomas Rebaud, fondateur et CEO de Meero, a réalisé que les photographes passaient beaucoup de temps sur des tâches laborieuses et chronophages. Meero les décharge de toutes ces tâches qui parasitent leur activité : prospection, brief client, retouche, gestion commerciale, facturation, livraison, stockage… Aujourd'hui, Meero collabore avec plus de 58 000 photographes et leur offre des opportunités de shooting pour plus de 31 000 entreprises internationales. En leur proposant des missions régulières, du contenu inspirant et des événements mensuels, Meero les réunit dans la plus grande communauté de créateurs au monde. En moyenne, une séance photo d'une heure demande 4 heures de post-production. L'intelligence artificielle développée par Meero réduit ce temps à quelques secondes seulement. Cette technologie avancée permet aux entreprises de réserver un reportage photo ou vidéo sur-mesure partout dans le monde, qui sera délivré en moins de 24h. En seulement 3 ans, Meero a révolutionné le monde de la photographie. L'entreprise compte aujourd'hui 600 employés au sein de ses 5 bureaux basés à Bangalore, New York, Paris, Singapour et Tokyo, et elle prévoit de doubler ce chiffre d'ici à la fin 2019. Avec près de 300 millions de dollars levés, Meero se focalise sur sa mission initiale : aidez les photographes à se concentrer sur leur passion, la création. Aujourd'hui, Meero c'est : - Un leader mondial de l'intelligence artificielle pour la retouche photo - La première plateforme mondiale de photographie à la demande - 31 000 clients répartis dans plus de 100 pays - 58 000 photographes partenaires à travers le monde - 600 employés de 49 nationalités différentes - Un reportage photo délivré toutes les 25 secondes
See more Meero offers

Job description

Description

Created in 2016, Meero is the world expert in image quality, providing the best end-to-end visual content solutions for online sellers.

From fashion professional photography to AI-based image management and quality enhancement, we’re here to analyze, optimize and beautify all visuals in order to boost online sales.

At the crossroads of AI and creativity, Meero partners with players in diverse industries (Real Estate, Automotive, Fashion...) all around the world.


www.meero.com / www.car-cutter.com


Mission

Position Overview

Location: US

CarCutter is our global #1 visual AI editing and optimisation solution for the automotive industry and is used by customers from all around the world.

Due to our continuous growth, we are expanding our passionate and motivated CarCutter team in Barcelona, Graz, Paris and the US! Therefore, we are looking for a Customer Success Manager to onboard our customers, monitor their product usage and to ensure they're fully satisfied with the Carcutter products.


Key Responsibilities

  • Leading the provisioning of the product purchased by the customers

  • Monitor usage of the customers in order to keep top notch customer satisfaction

  • Leading communication and technical support (e.g. API integration) for our key accounts to find technical solutions

  • Being Carcutter’s main POC for our strategic accounts on operational topics 

  • Being an internal customer ambassador helping our Product and Design Team tailor our product to best serve our customers’ needs. 

  • Run Quarterly Business Reviews with our key accounts in order to build and to nurture a trusting relationship with our strategic customers

  • Supporting the sales team with your technical & customer understanding to grow the business.

  • Customer retention


Profile

Profile

Hard-Skill Requirements:

  • Solid customer facing experience

  • Experience in managing key accounts

  • Some experience in pre-sales, technical sales or as technical consultant

  • Good basic technical knowledge of contexts 

  • CRM experience (Hubspot, Salesforce)

Soft-Skill Requirements:

  • Strong communication skills and customer-oriented thinking

  • Ability to empathize with customers and identify needs

  • Thorough way of working

  • Reliability

  • Time management and prioritization of tasks

  • Language : English at native level (additional language skills of advantage)


Of advantage:

  • Completed technical education

  • Solid IT experience (SQL/Amazon S3/FTP concept)

What We Offer

  • Freedom Culture: with us you enjoy full freedom by taking responsibility for your own projects.

  • A competitive compensation package that includes a performance-driven bonus structure.

  • Opportunity to grow professionally within a fast-growing global company.

  • Warm working atmosphere: Good, friendly communication and warm cooperation are the order of the day at our company.


Hiring Process

  • Interview with the Talent team

  • Interview with your future manager / Customer Success Manager Lead

  • Interview with our VP Global Delivery


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Online Marketplace and E-commerce
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer CentricitySQL (Programming Language)Technical SalesKey ManagementAmazon S3VsftpdCustomer Experience ImprovementTechnical TrainingPresalesTechnical ConsultingMicrosoft Dynamics CRM

Other Skills

  • Prioritization
  • Reliability
  • Verbal Communication Skills
  • Technical Acumen
  • Empathy
  • Time Management
Are you interested?

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