Offer summary
Qualifications:
10+ years in customer-facing roles, Experience with high-touch services engagements, Expertise in network/cloud security products, Project management certifications preferred, Experience with C-level executive interactions.
Key responsabilities:
- Manage service lifecycle for customers
- Achieve strong relationships and satisfaction metrics
- Collaborate with Sales and Professional Services teams
- Deliver proactive and insightful customer advice
- Engage with internal teams for customer advocacy