Offer summary
Qualifications:
High school diploma or equivalent; bachelor's preferred., Proven experience in customer service., Excellent communication skills, verbal and written., Strong problem-solving skills., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Serve as first contact for customers via phone, email, and live chat.
- Address inquiries and feedback with empathy and efficiency.
- Troubleshoot technical issues and guide product use.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions and collaborate with teams.