Dutch Speaking Customer Service Associate

Patrique Mercier Recruitment, the leading agency specializing in connecting candidates with job opportunities in their native languages across various countries, is excited to announce an opening for a Dutch Speaking Customer Service Associate. Our agency operates across multiple industries, including consumer services, social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our meticulous recruitment process that ensures a perfect match between skilled candidates and the right employers. By prioritizing both the needs of our clients and job seekers, we facilitate career advancements and help individuals find their dream jobs abroad. If you're looking to leverage your customer service skills and communicate with Dutch-speaking clients while enhancing their experience, this is the role for you. Join us at Patrique Mercier Recruitment and be part of a dynamic team dedicated to making a difference in the global employment landscape.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with product or service-related questions and concerns.
• Collaborate with team members to improve customer experience.
• Identify and escalate priority issues to the appropriate departments.
• Stay updated on product knowledge and company policies to provide accurate information.

Requirements

• Fluent in Dutch and proficient in English, both written and spoken.
• Proven experience in customer service or similar role.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus