Offer summary
Qualifications:
3+ years in customer support management, Preferably in a SaaS or technology company, Experience managing a global team, Strong understanding of support operations, Technology savvy, experience with CRM platforms.Key responsabilities:
- Lead and mentor a team of 6 agents
- Define SLAs and optimize ticket resolution times
- Oversee all aspects of support operations
- Identify and implement process improvements
- Collaborate with cross-functional teams on support issues