Who we are:
Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.
We support 100% remote work for applicants who reside in the United States.
What you’ll be doing:
Act as a client sponsor for key clients within your pod, maintaining top-to-top relationships with client leadership and providing escalation support to the account management teams
Assess team-member bandwidth and assign new clients appropriately
Track, manage, and ensure accuracy of pod-level client forecasting
Help manage new client onboarding to ensure the best experience by establishing sustainable expectations and clear deliverables
Support account management teams in adding value by ensuring comprehensive and insightful strategies are being brought to client businesses across commerce Operations and Media
Provide clear, timely, and relevant feedback and coaching to team members to ensure best-in-class client experience
Work with team members to ensure learning/education development
Work with cross-functional teams to drive the development and implementation of processes that allow the Team to scale
Continuously assess the return on time invested on internal processes, projects, tasks, and meeting, striving to create teams that work smarter, not harder
Work with Managers and Senior Managers to ensure that Team goals are clearly defined, executed, and measured
Work with Managers and Senior Managers to ensure the creation of a strong talent pool by ensuring that Individual Development Plans are created with each Team member
We’d love to hear from you if:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.
Requirements:
A minimum of 4-5 years experience in e-commerce or Amazon experience
5+ years managing a team of people (ideally 3+ direct reports; skip level team preferred)
A clear understanding of retail and marketplace platforms and functions on Amazon; experience with Vendor and/or Seller Central
Advanced in Excel/Sheets (pivots, lookups), PowerPoint or Google Slides
Previous account management experience, preferred.
Comfortable with large and complex data sets, fluent in retail math calculations
Reliable, takes initiative and finds ways to solve problems independently, has a curious mind
Ability to manage numerous client/brand needs and strategies
Outstanding communication and interpersonal skills
Articulate and well-accustomed to a client-facing role
Agency experience preferred
Amazon Vendor Management or Instock management experience preferred
Thought leadership within the e-commerce industry
FLSA Classification: Exempt
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits:
Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off. On top of that, we have 17 paid holidays and company-wide shutdowns, fittingly named Owning Our Offline (OOO), to give us all a chance to collectively log-off and step away from our desks together. Above industry standard work-life balance is something we’re proud of, and it’s one our most loved benefits from Tinuitians year-over-year.
Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Retirement: Match up to 4% of your contributions at 100% with immediate vesting
Perks and Wellness: Fringe, Forma, Thankful giving, Equity
Learning and Development: Mentor program and more
The hiring salary range for this role is $130,000 - $155,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus.
Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.
Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
