Office Operations Coordinator

REDW LLC, one of the Southwest’s largest and fastest growing certified public accounting and business advisory firms, with offices in New Mexico, Arizona, Oregon, and Oklahoma, is excited to have been awarded Top Workplace 2023, 2022 and 2021 honors for both the state of Arizona and the state of New Mexico.

AZCentral and The Albuquerque Journal also recognized REDW with special Cultural Excellence awards in Compensation, Remote Work, and Formal Training categories.

The Office Operations Coordinator will be the primary facilities and hospitality liaison for their assigned office location, supporting the functionality and efficiency of our office operations. This position involves close collaboration with the Office Operations Manager and encompasses a variety of facilities-related activities and providing premier client service and adept at multitasking in a dynamic team environment. 

ESSENTIAL FUNCTIONS

• Office Coordination: Assist with office activities including departmental requests, project tasks, and facilities-related projects of larger scope, ensuring smooth and coordinated operations.
• Security Access Management: Assist IT in overseeing the security access control database, create and distribute security badges or key fobs as required to maintain office security protocols.
• Financial Management: Manage the payment process for office-related invoices and accurately track office expenses.
  Office Support Tasks: Possess a working knowledge of all office support tasks and perform these responsibilities when necessary, including filling in for other support roles.
• Vendor Relations: Act as the primary point of contact for various office-related vendors, addressing inquiries and resolving issues as they arise.
• Client Coordination: Assist with the coordination of internal and external client needs, including handling and facilitating the preparation and delivery of client deliverables during busy season.
• Facilities Liaison: Serve as a key point of contact for facilities-related inquiries, providing guidance on general administrative processes and resolving issues in collaboration with property management.
• Document Handling: Support document management by assisting with scanning, printing, and mailing client documents and deliverables when needed.
• Event Support: Contribute to the planning and setup of internal events and meetings, ensuring a well-organized and professional execution.
• Space Reservation Management: Handle space reservations for workspaces and conference rooms using a hoteling software system, aligning with team needs and office schedules.
• Supply Inventory Management: Maintain and monitor the inventory of kitchen and office supplies, including organizing and performing minor maintenance for office equipment and kitchen appliances.
• Conference Room Upkeep: Ensure hoteling offices, workstations, and conference rooms are maintained, which includes setting up rooms before meetings and restoring them afterwards.
• Catering Coordination: Place orders for catering and arrange setups for in-office meeting meals, ensuring a professional and hospitable presentation.
• Mail and Delivery Handling: Manage incoming and outgoing mail, including FedEx, UPS, and courier services, ensuring timely and accurate dispatch and receipt of documents and packages.
• Basic Equipment Troubleshooting: Provide limited troubleshooting for office equipment and kitchen appliances, quickly resolving minor technical issues.
• Limited Technical Support: Offer support for office IT needs, such as conference room A/V, video conference equipment, and basic desktop equipment troubleshooting.
• Additional Projects: Participate in other projects and take on additional responsibilities as assigned by the management team.

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills, with a talent for clear articulation and response to questions.
• Collaborative nature, with the ability to work across various functions, departments, and teams effectively.
• Strong organizational and prioritization skills, adept at managing multiple assignments and deadlines in a fast-paced setting.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and SharePoint); willingness to learn new software as needed.

QUALIFICATIONS

• Associate degree or equivalent experience preferred, with a minimum of 1 year of related experience in office support.
• A demonstrable history of commitment to client service; professional services environment experience is a plus.
• Ability to travel occasionally, approximately 5%.
• Willingness to work overtime hours as demanded by the role.

REDW is proud of our commitment to equal pay for equal work. Knowing our team members are multi-dimensional people, we take special consideration to value each candidate. The potential annualized pay range for this position is $23.78 -$35.67. We make compensation offers within the range based on a range of individual factors, including but not limited to location, skills, experience, training, licensure and certifications, business needs, and applicable employment laws. These factors may also be taken into consideration to offer above or below the range. 

Sharing pay information upfront fosters an open, transparent dialogue around how we value candidates’ unique strengths. We believe talented people from all backgrounds should feel welcomed, supported and empowered to create forward-thinking solutions for our clients.

BENEFITS HIGHLIGHTS

Competitive Benefits Package - Our competitive benefits package includes Medical, Dental, Vision, HSA, FSA, Disability Insurance, Life and AD&D Insurance, Supplemental coverage, and 401(k) with employer match.

Employee Wellness - We care about overall employee wellness, offering monthly reimbursements for expenses like gym memberships, training programs, health apps and more.

Time Off - On top of PTO and paid sick time, REDW observes ten (10) paid holidays each year and offers our team members two floating holidays chosen by your department. 

Exclusive Perks - Our Access Perks program helps team members maximize budgets with exclusive perks for travel, shopping, and more, offering thousands of discounts with travel and entertainment providers.

Professional Development - We pride ourselves on our entrepreneurial spirit at REDW and so are big fans of learning and development. Our customized Learning Management System (LMS), Spiirall, offers development resources, training, education credits and more for professional and personal betterment.

Remote Worker Allowance - Along with providing essential technology needs, we help equip remote team members to succeed with an annual $150 work-from-home allowance for key gear in their home-offices.

Credentialing & Licensure - Credentialing support, licensing exam bonuses and longevity awards.

As an equal opportunity employer, REDW actively fosters a diverse and inclusive workplace. We encourage all qualified candidates to apply, as we believe that diversity of perspectives and backgrounds leads to further innovation and success. At REDW, we do not tolerate any discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability or other legally protected statuses.

REDW is committed to providing reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or to participate in our recruiting process, please send us an email at people-operations@redw.com.