Offer summary
Qualifications:
Pursuing an undergraduate degree in business analytics, computer science, mathematics, or related field, Minimum in-major GPA of 3.0, Ideal graduation between December 2025 to May 2026.
Key responsabilities:
- Work with the Workforce Management team on diverse initiatives
- Monitor contact center trends and allocate staff accordingly
- Analyze reports to identify solutions and measures for improvement
- Collaborate with leadership to adjust schedules for optimal staffing
- Provide input for process improvements within workforce management