Process Owner

• Workflow Development: Expertise in designing and implementing advanced, scalable, and efficient monitoring and control processes, adaptable to evolving technologies and business requirements. Embraces disruptive innovation by leveraging emerging capabilities such as AI to drive continuous improvement and transformation.

• Data-Driven Decision Making:  Leveraging advanced data analytics to evaluate process performance, uncover insights, and identify opportunities for optimisation while ensuring efficient and transparent process reporting to support informed decision-making and continuous improvement.

• Proactive Issue Identification: Designing processes that not only respond to incidents but also predict and prevent potential issues through trend analysis and predictive analytics.

• Integration with Existing Systems: Ensuring seamless integration of new processes with existing systems and workflows, minimising disruptions while maximising operational efficiency and performance.

• Standard Operating Procedures (SOPs)/Run Books: Developing comprehensive SOPs and Run Books for monitoring, incident response, remediation, reporting, and escalation protocols, ensuring consistent, reliable, and efficient operations across all processes.

• Compliance and Governance: Implementing processes that adhere to industry regulations (e.g., PCI DSS, GDPR) and internal governance policies, ensuring all activities are audit-ready.

• Comprehensive Documentation: Maintaining up-to-date documentation of all processes, procedures, and configurations to support training and ensure business continuity.

• Cross-Functional Alignment: Working closely with development, operations, security, and business teams to ensure monitoring processes support overall organizational objectives.

• Knowledge of Process Improvement Frameworks: Familiarity with frameworks like ITIL (Information Technology Infrastructure Library), COBIT (Control Objectives for Information and Related Technologies) or ISO standards relevant to IT service management and quality control.

• Technology Proficiency: Proficiency in using process management tools to design, monitor, and optimize workflows. Experience with BPMN software, workflow automation platforms, and task management systems to streamline operations, improve efficiency, and ensure alignment with business objectives—the ability to assess and implement the most appropriate tools to drive continuous process improvement and scalability.

• Project Management Skills: Ability to manage process improvement projects, including planning, resource allocation, execution, and monitoring.

• Regulatory Knowledge: Understanding how regulations impact process design and ensuring that all processes facilitate compliance.

• Excellent written and verbal communication skills

• Fluent English

We offer a flexible form of contract according to your preference and the characteristic of the job. If you choose to be employed by us we offer tax relief for copyrights transfer (KUP). 
We are also flexible with your work location: this can be your home or office, depending on what you like and what works for you.
You will be provided an individual development budget, dedicated to enhancing your professional skills.
You will have opportunities to grow: as a Google Cloud Partner, we organise Vodeno Cloud Academy and you can get officially certified by Google. 
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package. 
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.
We also offer the possibility of access to a sports card - Multisport 
You will work on computer equipment that delivers the best user experience — Apple MacBook. 
If you feel like working from the office, we have beautiful space available for you in London and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.

We keep our recruiting process simple. 
Step 1: Talk with one of our Recruiters about your to-date experiences and ambitions
Step 2: Meet your Team Manager to deep dive on the role and priorities
Step 3: Meet our CTO to understand our vision and discuss how your experience and expectations fit what we are looking for

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!