Offer summary
Qualifications:
Fluent in spoken and written French, Fluent in spoken and written English, Experience as a Customer Support Specialist or similar role, Familiarity with Nestlé industry is a plus, Understanding of CRM systems.
Key responsabilities:
- Assist consumers with product and service inquiries
- Resolve customer queries via various channels
- Identify customer needs and provide solutions
- Inform customers about new features and campaigns
- Ensure compliance with complaint handling processes