Bilingual Medical Receptionist

This is a remote position.

Role Name: Medical Receptionist

Schedule:

• Part-time Monday to Friday 9 AM to 3:30 PM 30 minute unpaid break
  

Client Timezone: Eastern Time (ET)

Client Overview

Join a rapidly growing medical supply delivery service that’s revolutionizing patient care. This innovative company bridges the gap between medical suppliers and patients, ensuring essential medical equipment reaches those who need it most. With a focus on efficiency and patient satisfaction, they’re transforming the last-mile delivery of medical supplies.

Job Description

As a Medical Receptionist, you’ll be the vital link between our delivery team and the patients we serve. This role offers a unique blend of healthcare administration and customer service, allowing you to make a real difference in people’s lives. You’ll manage patient information, coordinate deliveries, and provide compassionate communication to ensure smooth operations. This position is perfect for bilingual professionals who excel in organization and enjoy problem-solving in a dynamic environment.

Responsibilities

• Contact patients to confirm delivery addresses and schedule convenient times
  
• Manage and organize confidential patient information from digital documents
  
• Conduct professional follow-ups with patients who are difficult to reach
  
• Communicate effectively in English and Spanish with a diverse patient base
  
• Maintain strict HIPAA compliance and patient confidentiality
  
• Coordinate with the delivery team to optimize delivery routes and timing
  
• Handle sensitive situations professionally, often as the first point of contact
  
• Prioritize and manage a high volume of patient calls and delivery schedules
  
• Contribute to improving operational processes as the company grows
  

Requirements

• Fluency in English and Spanish (written and verbal)
  
• Experience in medical reception or similar patient-facing roles
  
• Strong communication and interpersonal skills
  
• Proficiency with computer systems and digital information management
  
• Ability to maintain composure in challenging situations
  
• Excellent organizational and time-management skills
  
• HIPAA compliance certification (or willingness to obtain)
  
• Comfortable working remotely with secure systems
  
• Adaptability to grow with a rapidly expanding company
  
• Passion for improving patient care and healthcare delivery