Job Description – Accounts Receivable Specialist
Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions to facilitate borderless communication and increase language access for all. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.
We are intentional about creating the definitive and globally recognized AI-powered technology and interpretation services, expanding language access for all. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.
Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland.
This position is posted for Knoxville, TN. The role will begin as a remote position and will move to a flexible hybrid role as the office space is completed in 2025.
DESCRIPTION OF THE ROLE:
We are seeking an experienced and enthusiastic Accounts Receivable Specialist to join our Finance team who will play a crucial role in the execution of financial transactions and communication with customers and our Account Management team, performing day-to-day AR tasks.
WHAT IT MEANS TO BE A BOOSTIE
Our core values drive everything we do. From how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these values:
- No Hide, Go Seek: Be accessible to colleagues, seek out what you need, and ask others for help.
- Positive Vibes: Bring positive energy and a “solutions” oriented mindset to all your interactions.
- Be Bold & Stay Humble: Appreciate that every voice matters (and we want to hear yours!) while remaining humble in the understanding that no one person is more important than the broader team.
- Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.
Responsibilities
- Serve as a point of contact for customers regarding their account balances, invoices, and payment inquiries
- Communicate with customers to provide outstanding customer service and resolve any billing or payment-related issues
- Monitor customer accounts to identify overdue payments and follow up with customers to facilitate timely payments.
- Initiate collection efforts, which may include sending reminder notices, making collection calls, and coordinating with internal teams to resolve payment discrepancies
- Maintain accurate records of collection activities and update customer accounts accordingly
- Monitor customer accounts to identify overdue payments and follow up with customers to facilitate timely payments
- Initiate collection efforts, which may include sending reminder notices, making collection calls, and coordinating with internal teams to resolve payment discrepancies
- Maintain accurate records of collection activities and update customer accounts accordingly
- Collaborate with the sales and customer onboarding teams to set up new customer accounts accurately and efficiently
- Verify customer information and update details as required
- Ensure all necessary documentation and contracts are completed and filed appropriately
- Perform regular monthly reconciliation of customer accounts to ensure accuracy and completeness
- Identify and resolve any discrepancies or outstanding issues related to account balances or payment records
- Prepare and distribute account statements and reports to customers as required
Technical Expertise and Familiarity Areas:
- Experience engaging with customers directly, providing excellent customer service
- Superb attention to detail and an analytical mindset
- Strong Excel skills, including advanced formulas
- Unquestionable integrity and ethics
- Experience working day-to-day in a well-known ERP; NetSuite experience a plus
- Excellent communication skills, both verbal and written
- Motivated, energetic self-starter
- Strong collaborative and teamwork skills
- Must be able to work with minimum supervision
- Excellent time management and organization skills
Required skills and qualifications
- Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience)
- Minimum of 3 years of professional accounting experience
Preferred skills and qualifications
