Want to be a bswifter?
bswift’s successful creation of an online benefits enrollment/administration system has provided a simple, intuitive, and engaging experience for both employers and their employees. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who manage their benefits with bswift.
We’re looking for motivated and goal-driven team members who can do what it takes to make a company great. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
bswift’s Communication Agency is looking for an experienced communicator to lead client assignments and deliver cutting-edge work. If you’re after variety and the chance to work with some of the brightest and best minds in employee communication, consider joining our dynamic consulting team.
The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
As an Account Manager, you are responsible for the overall client satisfaction of your book of business and the delivery of communication solutions to our clients. In this client-facing role, the Account Manager is expected to assist clients, resolve issues and implement changes that can strengthen the bswift Communication Agency’s client relationships.
You will partner with the Communication Strategist and Communication Agency Director to bring projects from initial ideation to final completion. You will be responsible for liaising between clients, our creative team, vendors, and other bswift stakeholders, while driving the moving parts and complexities of any given project, ensuring timeliness and quality for each deliverable.
Other duties and responsibilities of an Account Manager include:
Client management
• Collaborating with other bswift Communication Agency account managers when needed to meet client objectives and company goals
• Collaborating with bswift Client Service and Implementation teams to ensure coordination, visibility and knowledge share across bswift departments on behalf of the client; participate in client status calls and provide ongoing communication status updates
• Keeping documentation and records of client interactions
Project management
• Serving as a day-to-day contact for clients to manage the workflow of the projects
• In partnership with the MarComm Traffic Manager:
o Creating detailed schedules and setting deadlines for various stages of each project
o Monitoring projects, adjusting assignments and deadlines accordingly
• Utilizing our project management system, Monday.com, to create schedules and manage projects
• Ensuring timely and successful delivery of communication materials according to client needs
• Liaising between clients, internal bswift teams and vendors
• Owning weekly client updates, providing progress updates on project, and owning open items list
• Partnering with vendors to manage print and digital deliverables ensuring they are distributed correctly and on schedule
• Maintaining job files and ensuring all final files are posted to SharePoint
Content Management
• Marking up client deliverables with changes and coordinating with the creative team for updates
• Compiling client changes to documents and deliverables, ensuring edits are applied across all campaign pieces where appropriate
Required Qualifications
• 5 to 7 years of experience in a formal project management role, preferably in employee communication
• Exceptional planning, project management, collaboration and coordination skills
• Exceptional written and verbal communication.
• Excellent people and time-management skills with an eye for detail and problem-solving skills
• Experience working in workflow tools, such as Monday.com
• Proficiency with the Microsoft suite, including Outlook, Word, PowerPoint and Excel
Preferred Qualifications
• Bachelor's degree in Marketing, Communications, English, Advertising, or Journalism preferred
• Prior employee communication and project management experience
• Bonus if you have previous agency or consulting experience
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000-$95,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!
bswift is an equal opportunity/affirmative action employer.
At bswift, our values are Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be A Great Place To Work. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.
bswift was named one of Chicago’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, 2020 and 2021, as well as one of the Nation’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, and 2020.
We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
