Global Collections Specialist - Global Financial Operations Team

Location: Galway

Hybrid: 4 days onsite, Friday work from home 

Wayfair’s Global Financial Operations team is seeking an Order to Cash Associate based in our Financial Shared Services team in Galway.  We are looking for the right individual to support the Global Order to Cash  team. The ideal candidate will bring strong organizational and planning skills, highly motivated, detail oriented, collaborative, self-motivated, customer oriented mindset,  a high sense of urgency and problem-solving abilities to the role. This person should be smart, engaging, fun, curious, and unflappable! 

Wayfair’s Global Financial Operations team supports and manages the day-to-day activities for many teams across the organization. These activities include End to End Procure to Pay, Order to Cash, and Global Payments. This team serves as a Finance shared service centre for all employees, customers and our partners (suppliers and carriers). 

Key Responsibilities include but are not limited to:

• Responsible for supporting the global Order to Cash (O2C) collection process (across B2B and B2C)
• Assisting with the cash application process by reconciling cash received from various channels
• Oversee automated channels and BPO outreach activities 
• Assisting with ongoing monitoring and reporting on outstanding accounts
• Assisting in preparing analytics on Days Sales Outstanding (DSO), aging, billing, and payments to improve collection efficiencies
• Investigating and resolving any collections and payment related enquiries to agreed upon SLA’s 
• Establishing payment plans with delinquent debtors or negotiating settlements with creditors for debts that cannot be collected through other channels. 
• Reviewing account information to determine if debts are valid and legally enforceable 
• Manage bad debt in line with global policy  
• Partner & collaborate with key stakeholders to the O2C  process
• Assist and support any internal/external  audits
• Perform month end tasks in line with the month end timetable
• Support continuous improvement initiatives by reviewing processes regularly
• Ensure all processes are documented and assist in the development of the function
• Work with internal teams to devise appropriate metrics which show the health and performance of the function and the team where relevant 
• Ad hoc responsibilities: 
• Involvement in any project related to Order to Cash processes or systems as required. 
• Adherence to company policies and procedures. Understand internal accounting processes, practices, SOX and internal controls necessary to safeguard company assets and minimize exposure.

Skills & Experience:

• Bachelor’s Degree/Finance qualification desirable
• A minimum of 1-3 years of experience working with collection activities or global O2C environment 
• High proficiency in Excel and google sheets is required
• Previous SQL or GBQ experience is preferred
• Strong organization and planning skills
• Problem identification and resolutions skills
• Meticulous attention to detail and strong planning and forward-thinking capabilities
• Demonstrated ability to anticipate needs and situations before they are fully developed.
• Advanced proficiency in Google Enterprise Suite tools (calendar, mail drive, docs, sheets, slides, meet)
• Excellent written, verbal, and presentation skills
• Flexible and able to handle ad hoc issues that may arise.
• Extremely high level of discretion pertaining to confidential information
• Motivation to develop and maintain internal and external relationships
• Setting and facilitating the achievement of department objectives.