German Speaking Customer Support | Banking Sector

Patrique Mercier Recruitment is delighted to present an exciting opportunity for a German Speaking Customer Support representative in the banking sector. Join our client, a prestigious financial institution, and play a vital role in delivering exceptional service to German-speaking clients.

In this position, you will assist customers with a variety of banking inquiries, providing answers and solutions related to accounts, transactions, and financial products. Your expertise will help ensure that clients feel valued and understood, fostering strong relationships within the banking community.

Our client is dedicated to building a diverse and inclusive workplace, offering comprehensive training and career development opportunities within the financial industry. If you thrive in a dynamic environment and have a passion for helping customers navigate their banking needs, this role is for you!

Responsibilities

• Deliver exceptional customer support in German for banking inquiries
• Assist clients with account management and transaction issues
• Provide information regarding financial products and services
• Resolve customer complaints with professionalism and empathy
• Document customer interactions accurately in the system
• Collaborate with various teams to elevate the customer experience
• Stay informed on industry regulations and company policies

Requirements

• Fluency in German and English, both written and spoken
• Experience in customer support, preferably in the banking or financial sector
• Strong communication and interpersonal skills
• Detail-oriented with excellent problem-solving abilities
• Ability to work under pressure and manage multiple inquiries
• Proficiency in banking software or customer management systems is a plus
• Commitment to high standards of customer service
• Team player with a drive for continuous improvement

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )