Engineer II, Field Service

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Various outside weather conditions

Thermo Fisher Scientific Inc. is seeking an exceptional candidate to join our team as an Engineer I, Field Service in India. As a Customer Service role, this position offers a unique opportunity to make a positive global impact by enabling our customers to create a healthier, cleaner, and safer world. At Thermo Fisher Scientific, we are dedicated to developing world-class solutions for the toughest challenges, such as environmental protection, food safety, and disease cures.

Responsibilities:

• Provide front line support for service, service sales, and spare inquiries to help achieve revenue targets.
• Perform onsite installation, calibration, preventive maintenance, and repair of HPLC, Ion Chromatograph, UHPLC and Charge Aerosol Detector instruments.
• Interact with customers with integrity, fairness, and technical expertise.
• Prioritize tasks based on business needs and meet call response time agreements for contract customers.
• Achieve revenue targets through successful execution of instrument repair, installation, and preventive maintenance.
• Build strong customer relationships to promote and close service contracts and other service products.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Lead spare parts including ordering, usage, returns, and physical count.
• Maintain technical proficiency by attending trainings, team meetings, and staying up-to-date on new products, markets, customers, and competitors.
• Manage travel expenses and adhere to travel policies and guidelines.
  
  

Requirements:

• Bachelor's degree in electronic engineering or related field, or equivalent work experience and knowledge.
• Minimum of 8 to 10 years of meaningful experience in a related engineering and/or customer-facing role.
• Effective questioning skills to identify customer needs.
• Effective time management and proactive approach in planning tasks.
• Collaborative individual who easily adjusts to new circumstances and offers valuable suggestions.
  
  

Working Conditions:

• Frequent travel to customer sites, approximately 50% of work time.
• Work remotely at home and in a laboratory environment.
• Ability to stand for long periods of time.
• Handling of chemicals and hazardous materials.
• Flexibility for additional hours and flexible shifts.
  
  

Thermo Fisher Scientific is an Equal Opportunity Employer and is committed to providing reasonable accommodations for individuals with disabilities in the job application process. If you require any accommodations, please contact us at 1-855-471-2255* to discuss your specific needs.

Join us at Thermo Fisher Scientific and be part of a diverse team where your contributions are valued and your career can thrive. Apply today at http://jobs.thermofisher.com.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.