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Retention Manager (Department Call Center CIS)

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Proven experience in customer service, Expertise in client retention strategies, Strong phone communication skills, Ability to work under stress, Proficiency in PC usage.

Key responsabilities:

  • Provide advisory support to clients
  • Deliver consultations for client satisfaction
  • Manage and resolve client conflicts
  • Overcome client objections effectively
  • Communicate important info to departments
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Fidel Partners Marketing & Advertising Scaleup http://fidel.partners/
501 - 1000 Employees
See more Fidel Partners offers

Job description

We are an iGaming company with over three years of experience and a team of more than 1000 specialists. Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries.


The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.


Join the team that launches new projects in various markets and shapes the future of the iGaming industry.


As our company continues to grow, we are looking for an experienced Retention Manager to join our team. In this role, you will be responsible for maintaining and enhancing client relationships through outbound phone calls.


Responsibilities:

- Provide advisory support to existing clients via outbound calls.

- Deliver high-quality consultations to ensure client satisfaction.

- Manage and resolve conflicts effectively.

- Handle and overcome client objections.

- Relay important information to relevant departments.


Requirements:

- Proven experience in customer service or call center roles focused on client retention.

- Proficiency in using a PC with confidence.

- Strong skills in client communication and objection handling.

- Ability to work under stress and maintain composure.

- A friendly and approachable demeanor.

What We Offer:

- A flexible schedule: 10:00 - 19:00, 5/2 (with floating days off).

- Competitive salary with a base rate plus KPI bonuses.

- A fully remote work environment.

- A young, friendly, and creative team.

- Opportunities for career advancement and professional growth.

- Paid internship to help you get started.


If you’re ready to join our team and contribute to the growth of our company, send us your resume, and let’s embark on this journey together!


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Social Skills
  • Customer Service
  • Stress Management

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