Match score not available

Retention / Awol Manager ( Call Center Department CIS)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Poland

Offer summary

Qualifications:

Experience in customer service or call center, Confident use of PC, Ability to work with objections, Stress resistance, Friendliness.

Key responsabilities:

Provide advisory support to clients
Handle conflict situations
Conduct outbound calls
Transfer information to other departments

Fidel Partners http://fidel.partners/

501 - 1000 Employees

See more Fidel Partners offers

Job description

Your missions

We are an iGaming company with over three years of experience and a team of 1000+ professionals.

Our achievements include 8 major projects, which are popular among our clients and successfully operate in locations of Tier 1-3 countries.

The company engages and values highly skilled professionals, which allows us to build processes efficiently and successfully expand our presence in new locations.

Due to the expansion of the department, we are looking for a Retention Manager with experience who will be responsible for communicating with clients through phone calls.

Responsibilities:
Advisory support to existing clients (outbound line)
Providing quality consultations
Settlement of conflict situations
Handling objections
Transferring information to other departments

Requirements:
Experience working in a customer service/call center environment to win back customers
Confident use of PC
Possession of basic techniques of working with clients and with their objections
Stress resistance
Friendliness

Conditions:
Schedule from 10:00 - 19:00, 5/2 (floating)
Competitive salary level, rate + KPI
Remote work format
Young, friendly and creative team
The prospect of career and professional growth
Paid internship
Interested in the vacancy? Write to the mail mariia.ki@progamingsoftware.com