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Retention and Loyalty Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Canada, California (USA), United States

Offer summary

Qualifications:

4+ years in retention marketing, Experience with loyalty programs desired, Strong analytical skills, Proficient in marketing tools and CRM, Creative mindset with customer-centric approach.

Key responsabilities:

  • Develop and implement retention strategies
  • Analyze customer data for trends
  • Create and manage loyalty programs
  • Collaborate with cross-functional teams
  • Design targeted lifecycle marketing campaigns
Michael page logo
Michael page Human Resources, Staffing & Recruiting Large https://www.page.com/
5001 - 10000 Employees
About Michael page
Welcome to the Michael Page global company profile. Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal. Our teams are broken down to focus on industry, assignment type, salary level and location, so your hiring requirements or job search will all be handled by a specialist who knows your sector inside-out. We are confident that our expertise can add value to your recruitment or job search process – get in touch to find out more.
See more Michael page offers

Job description

  • Great opportunity to be Retention and Loyalty Manager with viral beauty company|Equity options even at the Manager level!


About Our Client

My client is an innovative DTC beauty brand, who are dedicated to creating exceptional products that empower their customers. They believe in the power of beauty to inspire confidence and self-expression. As they continue to grow, they are looking for a talented Retention and Loyalty Manager to help foster lasting relationships with our customers.

My client is offering a fully remote work model, unless you are located in Los Angeles. Then you will join the team onsite 2-3 times per week.

Job Description

Responsibilities as Retention and Loyalty Manager:

  • Develop and implement comprehensive retention and loyalty strategies to enhance customer lifetime value.
  • Analyze customer data and behavior to identify trends, insights, and opportunities for engagement.
  • Create and manage loyalty programs that reward and incentivize repeat purchases and brand advocacy.
  • Collaborate with cross-functional teams (e.g., Product, Sales, and Customer Service) to ensure a cohesive customer experience.
  • Monitor and report on key performance metrics, adjusting strategies as needed to meet business goals.
  • Design and execute targeted lifecycle marketing campaigns, personalized offers, and other communication strategies to nurture customer relationships.
  • Conduct A/B testing and other experiments to optimize retention strategies and improve overall effectiveness.
  • Stay updated on industry trends, best practices, and emerging technologies related to retention and loyalty marketing.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • 4+ years of experience in retention marketing, with a strong preference for experience in loyalty programs.
  • Proven track record of developing and executing successful customer retention strategies, particularly in the DTC or beauty industry.
  • Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
  • Proficient in marketing automation tools, CRM systems, and analytics platforms.
  • Creative mindset with a passion for beauty and a customer-centric approach.
  • Not for New York City Applicants.
  • Pursuant to the San Francisco Fair Chance Ordinance, Michael Page will consider for employment qualified applicants with arrest and conviction records.
  • Michael Page will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.

What's on Offer

  • As Retention Marketing Manager, be part of a dynamic, fast-growing team that values innovation and creativity.
  • Flexible work environment with the option for full remote work or hybrid model in Los Angeles.
  • Competitive salary and benefits package.
  • Opportunity to make a significant impact on our brand and customer experience.
  • Unlimited PTO
  • Equity
  • Benefits / 401K


Contact: Christal Nazarian

Quote job ref: JN-102024-6560219

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Outcome InterpretationLoyalty ProgramsCustomer Relationship ManagementA/B TestingMarketing AutomationCustomer AnalysisLifecycle ManagementCustomer Retention

Other Skills

  • Verbal Communication Skills
  • Creativity
  • Social Skills
  • Analytical Skills
  • Collaboration
Are you interested?

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