Job description

Patrique Mercier Recruitment, the leading agency focused on helping candidates secure jobs in their native languages across various countries, is excited to announce an opening for a Finnish Speaking Technical Support role within the consumer services industry. With a specialization in sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, our mission is to match exceptional candidates with employers who value their skills and linguistic abilities. Our comprehensive recruitment process ensures a perfect fit for both candidates and employers, paving the way for fulfilling international career opportunities. By joining us, you'll be part of a dynamic and diverse team that strives to create seamless connections between job seekers and their ideal roles abroad. If you are a Finnish-speaking individual with a passion for technology and customer service, we invite you to explore this exciting opportunity with us at Patrique Mercier Recruitment, a project proudly owned by The House of Mercier. Together, let’s help you find your dream job abroad, while you provide outstanding support to customers navigating technical challenges in a fast-paced environment.

Responsibilities

Provide technical support to Finnish-speaking clients via phone, email, and chat.
Diagnose and troubleshoot technical issues in a timely manner.
Document and track customer interactions in the support system.
Provide clear and effective solutions to customer inquiries.
Collaborate with team members and other departments to enhance customer satisfaction.
Educate customers on product features and usage best practices.
Maintain a high level of professionalism and customer care throughout the support process.

Requirements