Dutch Speaking Customer Care Agent | E-commerce

Patrique Mercier Recruitment is proud to present an exciting opportunity for a Dutch Speaking Customer Care Agent in the e-commerce sector. This role is perfect for individuals who are fluent in Dutch and are passionate about delivering exceptional customer service while working remotely.

As a Dutch Speaking Customer Care Agent, you will be the primary point of contact for Dutch-speaking customers, assisting them with their inquiries, guiding them through the purchasing process, and resolving any issues they may encounter. Your role is crucial in ensuring a smooth and satisfactory shopping experience for our clients.

Join a dynamic team dedicated to excellence in customer service and make a meaningful impact in the e-commerce industry.

Responsibilities

• Handle customer inquiries through various channels, including phone, email, and live chat
• Provide timely, accurate information regarding products, orders, and services
• Resolve customer issues effectively and ensure customer satisfaction
• Completely document customer interactions and maintain records
• Collaborate with internal teams to address customer feedback and improve service delivery
• Stay updated with product knowledge and company policies
• Participate in team meetings and training sessions as required

Requirements

• Fluency in Dutch and English, both written and spoken
• Experience in customer service or e-commerce is preferred, but not mandatory
• Strong communication and listening skills
• Ability to resolve conflicts and provide solutions
• Proficiency in using computer systems and customer support software
• Excellent attention to detail and organizational skills
• Capacity to work independently and manage time effectively in a remote environment
• Reliable internet connection and a suitable home office workspace
• Enthusiastic attitude with a willingness to learn and adapt

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )