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Patient Services Representative at Harris Global Business Services (GBS)

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
None
Work from: 
Philippines

Offer summary

Key responsabilities:

  • Answer incoming calls per procedures.
  • Assist patients with their queries.
  • Collect outstanding patient balances.
  • Support third parties like insurance entities.
  • Ensure HIPAA guidelines are followed.
Harris Global Business Services (GBS) logo
Harris Global Business Services (GBS) Scaleup https://harrisgbs.com/
501 - 1000 Employees
About Harris Global Business Services (GBS)
Global Business Services (GBS) is the Harris Center of Excellence for Global Offshoring. We provide an efficient, turn-key solution for business units across the CSI ecosystem to access qualified, global talent while promoting diversity and encouraging innovation. Harris Computer, an operating group of Constellation Software, Inc. (CSI), acquires, manages, and builds mission critical software solutions all over the world to serve the needs of healthcare, utilities, local government, education, public safety, and numerous other vertical markets.
See more Harris Global Business Services (GBS) offers

Job description

Duties and Responsibilities: 

Answer incoming calls according to procedure and Departmental standards. 

  • Assist patients in their queries and concerns. 

  • Collect patients' outstanding balance. 

  • Assist third party entities, e.g., insurance, in their queries regarding patients' accounts. 

Places outbound collection calls according to procedure and Departmental standards. 

  • Collect patients' outstanding balance. 

  • Assist patients in their billing queries and concerns. 

Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup. 

Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities. 

Team player being supportive of Department and Company goals and policies. 

Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time. 

Other related duties may be assigned from time to time. 

Required profile

Experience

Level of experience: None
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Billing

Other Skills

  • Customer Service
  • Reliability
  • Time Management
  • Verbal Communication Skills
  • Problem Solving
  • Teamwork
Are you interested?

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