Account Manager / Upsell Solution Specialist
Remote U.S. (designated states)
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, CT, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX. (Candidates outside of these states will not be considered)
The Account Manager is responsible for prospecting, developing and managing proprietary and third party solutions into existing Raintree customers within their defined territory. This is a quota carrying position with responsibility to drive annualized revenue across the product lines offered by Raintree, including but not limited to EHR/PM Software, SaaS offerings, Revenue Cycle Management (RCM), and third-party partner products.
Duties and Responsibilities
● Independently manage a sales territory to achieve assigned quarterly and annual sales targets while working as part of a team
● Generate new business from product and services sales to mid-sized to large PT practices
● Prospect for potential customers using direct methods, such as calls and face-to-face meetings, and indirect methods such as networking
● Identify and qualify new prospects to continually build pipeline
● Promptly and effectively engage with prospects identified through marketing lead generation efforts
● Provide useful feedback to marketing group on lead quality
● Accurately track each prospect through the sales stages within CRM system
● Manage current quarter business and subsequent quarters' pipeline proactively and consistently
● Drive the sales cycle from initial customer engagement to closure
● Provide accurate forecasts around sales pipeline on a monthly basis
● Implement business and marketing initiatives to drive quota achievement
● Develop and maintain key account plans that identify opportunities to deliver value, including strategic
motivators, main stakeholders, buying processes, and forecasted sales
● Articulate and evangelize the vision and positioning of the organization and its solutions to differentiate capabilities to clients
● Develop and maintain a high level of domain and competitive knowledge on industries and products to leverage in the sales cycle
● Effectively demonstrate products and services
● Provide feedback to Sales Management related to the market and competitor environment
● Contract negotiations with prospective clients
● Travel within assigned territory and/or for industry events up to 50% of the time
Position Proficiencies and Requirements
● Bachelor's degree or relevant work experience in a similar role
● At least three years of documented success in selling healthcare practice management and electronic health-record software, revenue cycle management, billing, and/or other healthcare information systems and services
● Robust knowledge of EHR, PM, other healthcare clinical applications and/or RCM experience
● Robust knowledge of the healthcare IT industry
● Physical Therapy experience preferred
● General computer proficiency, including working knowledge of Google Suite, Microsoft Office Applications (Word, PowerPoint, Excel, etc.) and Salesforce.com
● Well-developed verbal, listening and phone communication skills
● Good written communication skills with the ability to write routine correspondence
● Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Competencies to Drive Success
● Ability to define problems, collect data, establish facts, and identify trends
● Ability to exercise good judgment and escalate issues appropriately
● Demonstrates relationship building skills both internally and externally
● Strong organizational skills and ability to execute manual detailed tasks
● Strong customer service focus and commitment
● Ability to establish and maintain effective working relationships within the team
● Ability to work well with diverse personalities
● Tactful, mature and flexible
Our Core Values
We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible
We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team
Work with a World-Class Healthcare Team. Raintree Systems is the leading provider of both efficiency tools and engagement features that are built to manage ALL aspects of the healthcare industry. By way of high-level automation, intuitive analytics and simplified reporting, our platform eases practice staff's workload and optimizes business operations.
Our team of Rainees is built on expertise in their respective areas with a core understanding of teamwork and collaboration. Plus, our Rainees have an enthusiasm for excellence, growth, and continuous improvement in our process and the ways in which we support our valued clients.
If you align with our company values and seek to join a team of friendly and passionate people who are dedicated to excellence, Raintree may be the perfect fit for you!
Our Perks
Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Protect yourself from recruitment fraud: Raintree will never ask for financial information of any kind or for any payment during the job application process. We will never ask for personal information during the interview process such as passport number, bank account number, or social security number and will never ask you to receive and ship packages or goods. Our recruitment process takes place via zoom or in person. Any emails from Raintree recruiters will come from an @raintreeinc.com email address.
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