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Customer Relations Representative - Part-Time

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Part time

Salary:

42 - 48K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

5+ years in customer service or call center, Proficient in Microsoft Office applications, Experience with CRM software like Zendesk and Shopify.

Key responsabilities:

Respond to inquiries via email, phone, and chat
Track and resolve consumer complaints and feedback
Assist consumers with orders and product-related information

Suja Life Food & Beverages SME http://www.sujalife.com

51 - 200 Employees

See more Suja Life offers

Job description

Position Summary

As a Consumer Relations Representative, you will play a crucial role in maintaining positive relationships with our valued consumers. You will serve as the main point of contact for consumer inquiries, concerns, and feedback, ensuring that each interaction reflects our commitment to customer satisfaction. This role requires a combination of excellent communication skills, problem-solving abilities, and a passion for providing exceptional service.

Consumer Communication

Essential Duties and Responsibilities

Respond promptly to consumer inquiries through various communication channels, including email, phone, chat, and ratings & reviews.
Provide e-commerce order/shipment support.
Offer accurate and helpful information to address consumer questions and concerns.

Problem Resolution

Track and record consumer complaints and feedback.
Recognize trending issues and forward them appropriately.
Address and resolve customer concerns or issues promptly and professionally.

Product Knowledge

Extensive knowledge of our current products and brands to effectively assist consumers and provide product-related information.
Stay informed about product updates and launches.

Customer Satisfaction

Engage with consumers to build strong relationships and enhance their overall experience with our brands.
Identifying consumers’ needs and provide personalized service.
Assist consumers with navigating their order/subscription and help guide them on using products and/or services.

Experience

Job Qualifications

5+ years of customer service and/or call center preferred.
Experience in effective de-escalation while maintaining a patient and positive demeanor.

Knowledge

Proficient in Microsoft Office applications.
Proficient in using customer relationship management (CRM) software.
Preferred Knowledge:

Zendesk
Shopify
Bazaarvoice

Other Skills

A professional and friendly demeanor.
Exceptional people skills, including empathy and active listening.
Excellent communication skills, both verbal and written.
Strong time management skills and attention to detail.

Other Abilities

Ability to handle high volume of inquiries and navigate multiple brands.
Collaborative, comfortable working with cross-functional teams.
Ability to navigate multiple databases and Excel.

Compensation

$22 - $25/HR DOE

Suja Life is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. The Company complies with all federal/local/state regulations regarding pay.

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