Senior Analyst, Financial Controls Oversight

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: Sr. Analyst, FCO
Department & Team: Financial Controls Oversight
Reports to: Sr. Director, FCO
Location: Manila, PH

Reporting to the Sr. Director, Financial Control Oversight (FCO), the Sr. Analyst, FCO, is responsible for participating in various controls and strategic initiatives across the Chief Accounting Officer’s (CAO) organization. You will work closely with the business to establish controls and policies, identify, and remediate control deficiencies and gaps, and influence and collaborate in large scale system implementations and enterprise-wide initiatives.

The successful candidate will have a proven history of fostering relationships with key stakeholder groups as well as implementing well-adopted, stable, and sustainable controls and policies. The role is separate from SOX, although the FCO function is a key contributor to the success of the SOX program.

This is a remote role based in Manila and an individual contributor role reporting directly to the US team.

Primary Responsibilities:

• Work across the CAO organization to address and implement internal control initiatives
• Collaborate with the business to implement new controls where needed
• Understanding various processes to identify gaps and/or enhance the control environment
• Work closely with process owners to track and remediate control deficiencies in a timely manner. This includes performing root cause analysis, preparation of action plans, providing guidance over documentation to evidence control activities, and preparing the related exposure analysis
• Maintain Risk and Controls Matrix (RCM) and associated process maps
• Assist in the development/design of the control environment when a new process or application is implemented
• Assist in the development of management control policies and/or related implementation plans
• Close coordination with the SOX team over risks and controls
• Special or ad-hoc projects

Qualifications:

• Bachelor’s degree in Accounting or Finance
• 5+ years of demonstrated experience with increasing responsibilities and a strong understanding of internal controls over financial reporting obtained through positions held in SOX, finance, accounting, risk, controls, internal and/or external audit
• Experience with audit software (i.e. Workiva, AuditBoard, etc.) and Visio
• Strong understanding of GAAP, COSO, and internal controls.
• Ability to work in globally dispersed team in a remote working environment.
• Ability to manage multiple priorities and deadlines, with high standards for quality, accuracy, and attention to detail
• Ability to work independently and as a member of the team in a fast-paced environment
• Must have strong presentation, verbal, and written communications skills.
• Strong analytical and problem-solving skills

Preferred Qualifications:

• Professional certification: CPA or CA, CIA , CICA, CISA, etc.
• Public Accounting experience
• Experience in a SaaS environment

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.