Join Us. Let’s make a direct impact in healthcare.
Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.
Who We Are:
Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights, and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.
What we’re looking for:
Iodine Software is seeking a Customer Success Platform Trainer to join the team!
What you’ll do:
The
Customer Success Platform Trainer will be part of the Customer Education team, within the Customer Success Organization. Our primary learning audience is external customers and partners, along with internal team members seeking product training and certification. The Customer Success Platform Trainer will lead trainings for new and existing customers on how to utilize Iodine Products and Solutions both virtually and in person. This is a collaborative role, and you will work closely with the customer education team, product, key stakeholders, and subject matter experts (SMEs) to design, develop and deliver amazing training and certification programs. These programs encompass different delivery formats, including interactive eLearning, hands-on exercises, live web-based learning, blended solutions, videos, training guides, exercise workbooks and certification exams. The ability to assess customer and business needs to propose effective, relevant, and engaging training curriculum and content is crucial to the role. This role reports to the Director, Customer Education.
- Become an expert in Iodine’s software solutions.
- Train all new customers in how to utilize products effectively both virtually and in person.
- Design, develop and lead Continuing Education (CEU) training sessions for customers.
- Develop instructor-led training material in partnership with SMEs and other members of the Customer Education Team.
- Manage learning & content training, whether in a Learning Management System (LMS) or maintained elsewhere, including working with the Customer Education team to add new content and updated existing content as needed for training events.
- Evaluate comprehension of given topics to trained individuals via quizzes, polls, etc.
- Utilize Iodine Community to advertise and engage customers with training sessions.
- Plan refresher training sessions for all internal staff members, including Customer Success, Support, Project Management, and Implementation.
- Ability to work a flexible schedule based on training needs.
- Ability to adhere to and learn HIPAA compliance.
What we’d love to see:
- Minimum Requirements (Education, certifications, and experience):
- Bachelor’s Degree or equivalent in Nursing (RN) or another clinical role (RT, RD, etc.)
- 5+ years of clinical experience in an acute care environment
- 2 years’ experience in a CDI role
- Experience with multiple clinical documentation programs, medical record coding, healthcare billing and revenue cycle management
- 2 - 5 years of experience supporting and training a web-based Software-as-a-Service (SaaS) application in a trainer capacity.
- Strong understanding of U.S. health system operations, CDI, Utilization Management, and its value to hospital reimbursement systems.
- Excellent written and spoken communication skills.
- Demonstrated ability to analyze, document, define and train on business processes.
- Ability to balance competing priorities and deliver on multiple projects simultaneously.
- Ability to work both independently and with other teams within the Customer Success Organization.
- Ability to travel to customer sites, as required.
Preferred Requirements:
- Master’s Degree
- 2+ years of experience as a CDI Consultant strongly preferred, with a heavy emphasis on CDI program assessment and implementation
- Credentialed (CCDS) and active membership with ACDIS
- Passion to innovate and try new ways of delivering adult learning.
- Have excellent communication and presentation skills.
- Strong problem-solving skills: ability to see larger picture and details.
- Experience in a growth organization where quick thinking and flexibility to change are essential.
What we offer:
- Health Benefits Package: Medical, Vision, Dental
- Telehealth
- Pharmacy Resources
- Savings and Spending Accounts
- Life & AD&D Insurance
- Disability Insurance
- Travel Assistance and ID Theft Protection
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance
- Employee Assistance Program
- Lifestyle Spending Benefit
- Legal Plan
- 401(k) Retirement Savings Plan and Match
Why should you join Iodine?
This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive smarter healthcare processes through technology, so hospitals can stay focused on patient care. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about our company culture on Built In Austin and on our website at www.iodinesoftware.com.
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At Iodine Software, we don’t just accept DIFFERENCE — we celebrate it, we support it, and we flourish on it for the benefit of our employees, our products, and our community. We pride ourselves to be an equal opportunity workplace and are an affirmative action employer and a member of E-verify. If you need a reasonable accommodation, please email: HR@iodinesoftware.com
**You must be currently authorized to work full-time in the United States**
