Corporate Travel Consultant (After Hours) - Remote

one of Wisconsin’s largest competitive wagesremote workfully engaged leadership teamdedicated to treating associates like part of the family!

A day in the life of the After Hours Corporate Travel Specialist may include:

• Providing travel services for domestic, trans-border and international itineraries
• Counseling clients on efficient routes, lowest available airfares, and travel products/services
• Maintaining excellent client relations
• Relating to clients at various levels within their organizations using diplomacy and tact
• Anticipating client needs and act on special requests
• Maintaining awareness and adherence to our clients’ procedures, programs, and policy guidelines
• Consistent application of Fox World Travel practices and programs
• Meeting and striving to exceed quality and productivity goals
• Working under pressure and effectively multi-task while maintaining professional rapport with clients
• Performing in a team environment
• Assisting with projects when required
• Assisting customers with online booking tool questions and fulfilling online reservations
• Processing exchanges for travelers
• Maintaining a favorable working relationship with co-workers in all departments to foster an environment of trust and mutual respect
• Ensuring optimum customer service through effective use of computer systems and positive telephone techniques
• Maintaining working knowledge of airline practices, programs, and operations
• Possessing working knowledge of vendor loyalty programs, security requirements, documentary requirements, and destination geography
• Maintaining high level of competency on Apollo/Smartpoint GDS
• Providing specialized services to VIP clients
• Acting as a role model to reinforce superior customer service and professionalism
• Identifying and suggesting Fox World Travel process enhancements
• Assisting team members with research and resolution of service issues
• Assisting in transitioning new team members
• Striving for continual improvement through training and constructive feedback
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Drive standards and best practices whenever possible and effectively foster a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Possessing the ability to work flexible night, weekend and holiday hours and shifts as determined by business need and client call volume. 
• Other duties, projects and alternate assignments as determined by business need.

You’ll love this job if you:

• Have personal effectiveness/credibility.
• Are customer-focused and service-oriented.
• Have communication proficiency - verbal and written; appropriate use of grammar.
• Possess information gathering and monitoring skills, problem analysis and problems solving skills.
• Are highly adaptive and have exceptional change management and coaching skills.
• Possess sound judgment and decision-making ability.
• Have attention to detail and accuracy.
• Are flexible; ability to work efficiently and effectively with frequent interruptions.

 This opportunity might be for you if you have:

• 3-plus years related Business Travel experience OR equivalent combination of education and experience.
• Exceptional customer service skills.
• Availability to work nights, weekends, and holidays as scheduled.
• Travelport GDS knowledge.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication, interpersonal and organizational skills.
• Friendly and professional demeanor.
• Knowledge of industry codes and practices.
• Skills in usage of a personal computer and various software packages.
• Bi-lingual proficiency; preference will be given to bi-lingual (Spanish) candidates.
• Availability to work nights, holidays, and weekends.
• Ability to work four (4) ten-hour days per week consisting of:
  • Two days (Monday - Friday)
    • Weekday start times between 12:00pm - 8:30pm CT
  • Two days (Saturday and Sunday)
    • Weekend start times between 7:00am - 8:30pm CT

Occasional business travel, overnight stay may be required for training.

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