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Team Lead (Telco Sales Voice)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

2-3 years of experience as Team Leader, Experience in handling Telco program, Willingness to work shifting schedules, Located in Quezon City.

Key responsabilities:

  • Supervise and support team agents
  • Execute performance improvement strategies
  • Monitor call quality and coach reps
  • Provide performance-related feedback
Afni, Inc. logo
Afni, Inc. XLarge https://afni.com/
5001 - 10000 Employees
About Afni, Inc.
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
See more Afni, Inc. offers

Job description

Description

The Team Leader is responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing feedback.

Requirements

Minimum Hiring Requirements:

  • 2-3 years of experience as a confirmed Team Leader
  • Candidate with experience in handling Telco program is needed
  • Amenable for Graveyard/Shifting schedules
  • Willing to work in Quezon City

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Performance ImprovementTeleCommunications EngineeringUser Feedback

Other Skills

  • Analytical Thinking
  • Verbal Communication Skills
  • Coaching
  • Team Leadership
Are you interested?

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