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Customer Service Helpdesk Specialist

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Part time

Experience:

Junior (1-2 years)

Work from:

Canada

Offer summary

Qualifications:

High school diploma or equivalent, Experience in helpdesk or customer support, Strong understanding of computer systems, IT or customer service certification a plus, Excellent verbal and written communication.

Key responsabilities:

Provide technical support via phone, email, and live chat
Diagnose and resolve technical issues
Document interactions in the helpdesk system
Escalate unresolved issues to internal teams
Collect and report customer feedback

Computer CORE (Community OutReach and Education) TPE https://www.computercore.org/

2 - 10 Employees

See more Computer CORE (Community OutReach and Education) offers

Job description

Department: Customer Support

Job type: PT/FT/Flexible Hours

We're seeking a Customer Service Helpdesk Specialist to provide technical support to our clients. You'll be the first point of contact for customers with technical issues related to our computer core products. Your main responsibility will be to troubleshoot and resolve these issues promptly and courteously.

Responsibilities

Provide technical support to customers via phone, email, and live chat.
Diagnose and resolve technical issues related to computer core products.
Document customer interactions, issues, and resolutions in our helpdesk system.
Escalate unresolved issues to the appropriate internal teams.
Stay updated on product updates, features, and industry trends.
Assist in training customers on product usage.
Collect and report customer feedback to improve products and processes.
Ensure all customer issues are resolved and follow up for customer satisfaction.

Requirements

High school diploma or equivalent; additional IT or customer service certification is a plus.
Previous experience in a helpdesk or customer support role, preferably in the tech industry.
Strong understanding of computer systems, hardware, software, and networking.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and ability to think critically.
Exceptional customer service skills and a customer-centric attitude.
Ability to manage multiple tasks in a fast-paced environment.

Benefits