Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you.
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Job Description:
Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
Qualifications:
- A high school diploma or GED equivalent.
- Demonstrated ability to thrive in a high-volume inbound call environment.
- Strong verbal and written communication skills, with proficient reading abilities.
- The ability to multitask effectively, utilizing various applications; prior experience with CRM applications is a plus.
- Basic proficiency in PC keyboarding and Microsoft Office applications (Outlook, Word, Excel).
- Prior experience in customer service is preferred but not required.
