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Customer Service Representative with Perfect Spoken and Written English

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Philippines

Offer summary

Qualifications:

Perfect spoken and written English, College graduate, 1-2 years of customer service experience.

Key responsabilities:

Answer customer questions via phone, email, and chat
Resolve customer issues efficiently
Provide product support
Maintain accurate records of interactions
Identify and report customer feedback

NightOwl Consulting Human Resources, Staffing & Recruiting Scaleup https://nightowl.consulting/

51 - 200 Employees

See more NightOwl Consulting offers

Job description

Application Deadline: 6 June 2025

Department: Operations

Location: Back Office

Description

The Customer Service Representative is responsible for providing excellent customer service to our clients by using their perfect spoken and written English skills. This includes answering questions, resolving issues, and providing support. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.

Key Responsibilities

Answer customer questions and inquiries via phone, email, and chat
Resolve customer issues in a timely and efficient manner
Provide support to customers with their products and services
Maintain accurate records of customer interactions
Identify and report customer trends and feedback to management

Skills, Knowledge And Expertise

Perfect spoken and written English
College graduate
1-2 years of customer service experience
Excellent communication skills, both written and verbal
Strong problem-solving skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines

It's important to note that this job description serves as a general outline of the typical responsibilities of the role, specific responsibilities may vary depending on the organization you work for.

Benefits