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Polish Customer Service Representative for one of the Big Five IT companies

Remote:

Full Remote

Experience:

Entry-level / graduate

Work from:

Poland

Offer summary

Qualifications:

Fluency in Polish and B2 level English, Familiarity with iOS and/or MacOS preferred, Strong communication skills, Prior customer support experience advantageous.

Key responsabilities:

Communicate with customers via phone, chat and email
Track and follow cases to ensure timely closure

DailyStaffWorks Human Resources, Staffing & Recruiting Small startup www.dailystaffworks.com

2 - 10 Employees

See more DailyStaffWorks offers

Job description

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Polish? This is your chance to work as a customer representative for one of the Big Five IT companies!

What you will do:

Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction

Requirements

What you will bring:

Fluency in Polish + B2 level english
Advanced English knowledge
Familiarity with iOS and/or MacOS, or comparable technology, is preferred
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills

Benefits

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, assistance in finding an apartment )
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Companythat fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture