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Dutch Customer Advisor, Remote in Greece

Remote: 
Full Remote
Contract: 
Experience: 
None
Work from: 

Offer summary

Qualifications:

Fluent in Dutch (C2 level), Very good English command (B2-C1), Good MS Office skills, Strong phone handling and active listening.

Key responsabilities:

  • Manage incoming calls and customer needs
  • Build trust through interactive communication
  • Provide accurate information using tools
  • Keep records and process customer accounts
  • Follow communication procedures and guidelines
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Top Language Jobs Human Resources, Staffing & Recruiting SME http://www.toplanguagejobs.co.uk/
11 - 50 Employees
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Job description

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Your missions

Description

Are you a fluent Dutch speaker? You can now work remotely as a Dutch Customer Care Advisor for a multinational BPO company in Greece, where you will be able to explore Greece and work simultaneously!

Responsibilities

  • Managing of incoming calls
  • Identify and access customers’ needs to achieve satisfaction
  • Build relations of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the methods/tools
  • Keep records of customer interaction, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies

Requirements

  • Native or near to native Dutch language (C2)
  • Very good command of English language (B2 –C1)
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to diverse types of characters
  • Ability to multi-task, prioritize, and manage time effectively

Benefits

  • Competitive monthly salary
  • 14 salaries per year
  • Extra bonus based on performance
  • Health care benefits and numerous other discounts
  • Relocation Cost (paid flight ticket, 4 weeks hotel accommodation, pick up from the airport)
  • Continuous training and numerous career opportunities in a multinational environment
  • Multicultural and modern working environment

Required profile

Experience

Level of experience: None
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • Active Listening
  • Multitasking
  • Relationship Building
  • verbal-communication-skills
  • Time Management

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