Offer summary
Qualifications:
6 months+ experience in customer service, 6 months+ experience with cross-selling or upselling, Call center insurance experience (preferable), Proficiency in Windows 10 or 11, Willingness and desire for coaching.Key responsabilities:
- Answer incoming calls and build rapport
- Investigate customer accounts for services
- Develop relationships through active listening
- Upsell additional protection after resolutions
- Maintain confidentiality of customer information