Business Application Support Analyst - Microsoft D365

As a business application support for the ERPs of the Group, you are a true referent for the Business teams on Microsoft D365 ERP and other business applications.

• Provide support of ERP users and participate in the evolutionary and corrective maintenance of the existing business applications.
• Managing incident tickets and requests and ensuring comprehensive database of queries and resolutions is kept up to date.
• Identifying and resolving technical issues.
• Delivering regular and customized training to key user teams within the business.
• Maintaining and updating technical documents and procedures.
• Assisting with systems integrations.
• Supporting ERP implementations on Microsoft D365 by training key-users, participating in UAT tests.
• Participating to return of experience based on support provided and developing long term and robust solutions
• Turn towards integration to ensure accurate end to end process

• Fluent English (C1) must have for direct report 
• You have proven experience with Microsoft D365 ERP for at least 3 years.
• Significant experience with D365 manufacturing modules, skilled on accounting, AP/AR area, fixed assets, inventory and controlling
• Good understanding of the end to end supply chain flow, covering manufacturing, procurement, logistics and sales order management
• Absolutely working on several D365 modules according to the functional scope described (knowing purchasing area would be a plus)
• Ability to work on complex architecture and interfaces landscape (connection with MES, etc…)
• Good verbal and written communication skills.
• Business process-oriented mindset.
• Listening ability and patience.
• Preferred customer service and relationship management experience.
• Ability to travel for training to Colombia
• Nice to have: Portuguese language

• Competitive monthly base salary
• 30-day Christmas bonus.
• 15-day vacation after completing your first year of employment.
• Food vouchers worth 10% of your base salary per month
• 25% vacation bonus.
• Major medical, dental and vision insurance for you and your immediate family members
• Life insurance.
• Saving fund 10%
• Courses and certifications
• Remote work

• Competitive monthly base salary
• 30-day Christmas bonus.
• 15-day vacation after completing your first year of employment.
• Food vouchers worth 10% of your base salary per month
• 25% vacation bonus.
• Major medical, dental and vision insurance for you and your immediate family members
• Life insurance.
• Savings fund
• Courses and certifications
• Remote work

paulina.triujeque@idemia.com