Americas - Service Tools DevOps Engineer & Business Analyst

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

The DevOps Engineer will act as the service point of contact for North America service applications and responsible for the deployment, high availability and performance of company products, applications and infrastructure. The role spans development, operations and quality assurance to drive the building, testing, and releasing of product applications, elements and software. Responsible for developing, delivering, updating and perfecting product, application and web functionality in a manner that supports evolving customer and business needs. Collaborates cross functionally to promote and ensure sustainable development through technical excellence and elegant user-friendly design. Develops and applies data-driven metrics (KPI’s) to evaluate operational effectiveness at the business, regional and ground level. Provides function-specific and/or cross-functional support to enhance business operations effectiveness and efficiency.

Responsibilities

• Responsible for architecting, implementing and maintaining automation tools to reduce time and complexity of development tasks and operations.
• Ensures team-wide application of standard operating procedures for development, deployment, support, break-fix and systems management.
• Deploys, maintains and monitors cloud and locally hosted applications.
• Assesses usage and utilization trends to make design and implementation recommendations toward scaling the company’s architecture.
• Writes and maintains system documentation and business processes to align with application usage.
• Collaborates with others to troubleshoot and resolve escalated production, integration or application issues.
• Directs and/or leads cross-functional teams to develop and implement solutions to complex operational problems
  
  
  

Qualifications


Required Qualifications

• Position requires a highly motivated individual with a combination of excellent business skills, technical knowledge and must be improvement/process driven and analytically sound.
• The ideal candidate should possess a Bachelor’s Degree in Business Administration or Management or equivalent experience and 8-10 years of technical, customer service, and/or operations managerial experience.
• Exposure to JavaScript, JSON & XML
• Experience using, i.e. PowerBi, SQL, PowerQuery
• Project Management/Continuous Improvement experience
• Individual should be a leader with the ability to communicate effectively (oral/written) and have excellent problem solving skills and a proven track record in customer satisfaction.
  
  
  

Preferred Qualifications

• Oracle Field Service or Oracle Fusion Services Certification/Admin Training
  
  

Salary Range: $120,000 to $140,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the plan and/or program, whereby an award, if any, may depend on various factors, including, without limitation, individual and organizational performance.

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations