Head of after sales

Job Description

In this Role, Your Responsibilities Will Be :

In this role you have to lead a team of collaborators, empower them, ensure correct follow ups and develop them constantly.

You are the key support of our Customers for Technical Requests. You need to understand customers needs and problem and help them finding the best solution

We expect from you that you take all the necessary actions to Expand Emerson's Global Support. Continuous improvement is your DNA and you try always to increase the efficiency of the processes !

You make use of methodology and structure to ensure the correct management of all documents.

You make the necessary analysis of the sales topics to improve the business and the effectiveness of your team

In your role it is important to act like an example and protect the company interests You follow the ethics and compliance to the group, ensure the quality of the contacts with customers

Who You Are:

You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight and put in extra effort to meet deadlines

For This Role, You Will Need:

Sales Knowledge, communication skills, leadership qualities, organizational and problem solving skills, empathy and resilience

Preferred Qualifications that Set You Apart:

• Engineer preferably in a technical environment or Business school
• 5 to 10 year experience minimum in a similar job
• English level : you are able to work in an English environment
• Able to listen and to adapt you communication to different personalities
  
  

Our Offer To You:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.