Continuous Improvement Lead

TEKsystems is working with one of our local healthcare insurance companies on the island. This role is mostly remote and must be based in Hawaii. The successful candidate will play a crucial part in identifying areas of improvement to enhance the member and provider end-user experience. They will support a small team of 2-3 people, drive business initiatives, and assist with optimizing processes and procedures. They should be able to collect, analyze, and interpret data to identify areas of opportunity and work cross-functionally.

Responsibilities

• Identify, analyze, and improve existing business processes to enhance efficiency and effectiveness.
• Develop and implement process improvement strategies and methodologies.
• Conduct root cause analysis to identify areas for improvement and recommend solutions.
• Collect, analyze, and interpret data to support process improvement initiatives.
• Develop and oversee dashboards to track key performance indicators (KPIs).
• Utilize data-driven insights to make informed decisions and drive process improvements.
• Collaborate with stakeholders and leadership to understand business requirements and objectives.
• Document and map current and future state processes.
• Conduct gap analysis and develop action plans to bridge identified gaps.
• Work closely with operations teams to implement process improvements.
• Monitor and evaluate the effectiveness of implemented changes.
• Provide training and support to staff on new processes and procedures.
• Lead and manage process improvement projects from initiation to completion.
• Develop project plans, timelines, and budgets.
• Ensure projects are delivered on time and within scope.
  
  
  

Requirements

• 2-3 years of lead/supervisory/management experience
• Previous experience with process, data, and/or business analysis
• Ability to collaborate with stakeholders and leadership; vendor management experience is a plus
• Proficiency in analyzing and interpreting data to identify areas of improvement
• Capability to track team performance project progress and initiate operational effectiveness
• Excellent written and oral communication skills
• Strong analytical and problem-solving abilities
• Proficient in data analysis tools such as Excel, SQL, and Tableae is a plus!
• Business process modeling experience is a plus!
• Healthcare industry experience is a plus!
• Vendor management experience is a plus!
  
  
  

Compensation: This position offers a pay range of $25-37 per hour, depending on experience.

Benefits: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plans, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.