Offer summary

Qualifications:

Bachelor's degree in Science/Technology/Engineering or equivalent experience, Experience with cloud/SaaS environments like AWS, Familiarity with Datadog and AWS CloudWatch, Knowledge of Azure, GCP and IAM security, Proficiency in Python and NoSQL databases.

Key responsabilities:

Provide proactive and reactive customer support

Define proactive monitoring capabilities

Serve as 4th level support for SCA cases

Drive improvement projects for support processes

Write tutorials and technical articles

Job description

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

We are searching for an outstanding R&D escalation engineer to join us on our journey to provide the best possible support for our customers. We are a group that is building one CyberArk’s strategic SaaS products for Cloud Security. As R&D escalation engineer you will act both proactive and reactive towards SCA customer success.

You will define and sharpen our proactive monitoring capabilities. You will serve as 4th level support in R&D for SCA cases being able to reconstruct, debug and fix issues from the field.

Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services
Drive customer communication during critical events
Drive projects that improve support-related processes and our customers’ technical support experience
Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our service
Interact with leading engineers across the company
Reproduce and resolve customer issues
Write tutorials and other technical articles for the CyberArk’s community
Problem solver who enjoys being challenged
Passionate about solving customer facing issues
Self-learner, with great technical skills and high attention to details
Courageous enough to deep dive into a big project, loves troubleshooting and able to perform efficient root cause analysis
Eager to work and collaborate with support and customers to troubleshoot and solve issues
Bachelor’s degree in Science/Technology/Engineering or a related field OR equivalent experience in a technical position
Experience with cloud/SaaS environment (AWS serverless architecture)
Experience with Datadog and AWS CloudWatch

Qualifications

Experience with Azure, GCP (particularly IAM security models)
Experience in Python
Experience in AWS like AWS Lambda, SQS, SNS and EventBridge
Experience with DynamoDb or similar NoSQL database development
Experience with OpenSearch/ElasticSearch

Additional Information

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $85,000 – $120,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

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