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Customer Engagement (After Sales) with German and English languages

Remote:

Full Remote

Contract:

Full time

Salary:

3 - 3K yearly

Experience:

Junior (1-2 years)

Work from:

Spain

Offer summary

Qualifications:

C2/C1 level German, B2 English required, Minimum 1 year experience in sales, Willingness to work flexible hours.

Key responsabilities:

Assess and respond to customer calls
Identify customer needs and case specifics
Perform routine duties according to SLAs
Provide accurate information empathetically
Escalate issues and explain policies to customers

Conduent XLarge https://www.conduent.com/

10001 Employees

See more Conduent offers

Job description

Customer Engagement (After Sales) with German and English languages

Are you looking for a job where you can grow and a company that valuates your experience and effort every day, then we are a match!

Conduent is developing a brand-new Customer Engagement Center for a world-famous automotive brand specialized in electric vehicles and EV Mobility.

We are looking for German speaking people passionate about providing support in After Sales as well as customer engagement.

What we offer you:

23 days paid holiday per annum.
EUR 1,50 a day WFH allowance.
100% WFH/ Remote.
Medical Insurance scheme.
The technical hardware equipment is provided by us.
Referral program that will allow you to earn extra bonusses.
Access to a global learning platform for personal and professional development.

What is important in your job:

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized and communicated in a warm empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.

We are looking for candidates with:

Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship.
Understanding of the importance of accuracy and quality in customer interactions.
C2/C1 level of German language with B2 English language is a requirement – the assessment of the German language is conducted by an external vendor.
After training period working hours are flexible: based on shifts between 7.00 AM and 11.00 PM, from Monday to Sunday and be open to work outside normal hours between 11:00 PM-7:00 AM for Roadside Assistance.
Target orientation and at least 1 year work experience in sales.

And did you know this about Conduent?

This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.
Our employees choose to build their careers at Conduent:

More than 25% of our associates have been with us for 5 years or more.
Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.

Conduent is strongly committed to support employing people with disabilities and being in possession of a certificate of disability will be highly valued when applying for this role. Necessary accommodations will be provided for the successful candidates. Please see our policy below or discuss your needs with the recruiter when contacted

Join Conduent! We’ll welcome you into our team. Apply now!