Offer summary
Qualifications:
High School diploma with 2 years experience or Associate's Degree with 1 year experience, CompTIA A+, Network+ or Security+ certification required, 2+ years experience in IT support, Knowledge of ticketing systems and basic networking concepts, Ability to obtain DOD Secret clearance.
Key responsabilities:
- Resolve technical problems and queries via phone or ticketing system
- Conduct diagnostics to identify issues and recommend solutions
- Route calls to specialists and maintain tracking databases
- Document all customer interactions promptly
- Provide exceptional customer service through multiple contact methods