Offer summary
Qualifications:
Fluent in German, written and verbal, Minimum 1 year of customer service experience, Contact center experience preferred, Exceptional English communication skills, Intermediate computer skills and typing speed of 50 wpm.
Key responsabilities:
- Deliver guest experience via phone, chat, and email
- Resolve guest inquiries with empathy
- Achieve quality interactions and efficiency targets
- Maintain knowledge of lululemon policies and products
- Participate in performance development and IDEA initiatives