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Customer Experience (CX) Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

United States

Offer summary

Qualifications:

High school diploma or equivalent, Working knowledge of SAP required, Preferred experience in commercial collection, Proficient in Google Workspace, Strong written and verbal communication.

Key responsabilities:

Improve lead times of customer orders
Review and expedite completion of open orders
Coordinate delivery with vendors and customers
Ensure proper stocking levels with branches
Develop relationships with branches and vendors

Airgas XLarge https://www.airgas.com/

10001 Employees

See more Airgas offers

Job description

Your missions

R10052486 Customer Experience (CX) Specialist (Open)

Location:

Tulsa, OK - W. 7th St. - Management - Central BSC

How will you CONTRIBUTE and GROW?

The Customer Experience (CX) Specialist is a centralized role that supports branch order and inventory management. The primary responsibility of this role is to improve the lead times of customer orders. This will be through the daily review of customer backorders, drop ship orders, and aged customer orders and taking action to improve our service levels. In addition to these primary responsibilities, the CX Specialist will provide support for any other initiatives that reduce customer effort.

This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.

Review open customer backorders and drop ship orders daily, follow up with vendors to ensure proper lead times are reflected in SAP, follow up with Branch and sales associates to identify potential substitute or alternative product offerings, and support excellent communication to customers either directly or via branch and sales associates.
Review aged open orders and expedite completion and delivery.
Coordinate expedited delivery of products from vendors and distribution centers to ensure customer orders are fulfilled on time.
Communicate expected delivery dates with branches and customers, as well as follow up to ensure order was satisfactorily fulfilled.
Communicate with the branch to ensure proper stocking levels are set for commonly backordered product.
Develop strong relationships with the branches, as well as hardgood vendors.

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Are you a MATCH?

Understanding of our business – including branch or plant activities and working SAP knowledge.
Problem Solver - able to solve problems with little direction.
Resourceful - capable of engaging external and internal parties in order to resolve open orders.
Excellent communications skills – able to express themselves clearly and concisely.
Team player – willing to listen, learn, participate, challenge, contribute in a team environment.
Solid work ethic.
Proficient in Google Workspace; Slides, Sheets, Docs, Gmail, Chat, Meet.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent.
Some commercial collection experience is preferred.
Strong written and verbal communication skills.
Strong knowledge and experience in SAP.
Strong hardgood product knowledge.
Strong follow up skills.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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