Customer Service Representative with Shopify Experience (RVAPH)

Job Overview: We are seeking a motivated and customer-focused Customer Service Representative (CSR) with a strong background in sales and Shopify. The ideal candidate will excel in providing exceptional customer service, driving sales through upselling and cross-selling, and efficiently managing Shopify-related tasks. You will be the main point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience.

Key Responsibilities:

• Customer Interaction: Provide outstanding customer support through various channels, including phone, email, and live chat.
• Sales Support: Identify sales opportunities during customer interactions, upsell and cross-sell products, and contribute to achieving sales targets.
• Shopify Management: Manage Shopify storefront, including processing orders, handling returns and exchanges, updating product listings, and troubleshooting issues.
• Order Processing: Ensure timely and accurate order processing and fulfillment, coordinating with relevant teams as needed.
• Issue Resolution: Address and resolve customer complaints, inquiries, and product-related issues promptly and professionally.
• Product Knowledge: Maintain up-to-date knowledge of products and services to provide accurate information and recommendations to customers.
• Reporting: Prepare and maintain customer service and sales reports, including tracking customer interactions, sales conversions, and order issues.
• Continuous Improvement: Actively contribute to improving customer service processes and sales strategies by providing feedback and suggestions.

Qualifications:

• Proven experience in customer service and sales, preferably within an e-commerce environment.
• Hands-on experience with Shopify, including managing orders, products, and customer accounts.
• Strong communication skills, both verbal and written, with the ability to engage customers effectively.
• Sales-oriented mindset with the ability to identify opportunities and drive revenue.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using CRM systems, Microsoft Office, and other customer service tools.

Preferred Qualifications:

• Experience in the retail or e-commerce industry.
• Familiarity with digital marketing and social media platforms.
• Knowledge of Shopify apps and integrations.