Offer summary
Qualifications:
3+ years in customer professional services, Experience in Federal technology industry, Skilled in root cause analysis, Experience with customer onboarding processes, Ability to interface with various stakeholders.
Key responsabilities:
- Drive customer engagement and enhance satisfaction
- Understand and define client challenges and aspirations
- Promote success stories and support customer needs
- Resolve escalated client issues quickly across teams
- Act as a trusted advisor and customer advocate